Privacy notice
How Trident Insurance Company collects, uses, shares and protects the personal information of applicants, policyholders, claimants and website visitors.
This page is sample text for a demonstration environment, not the operative privacy notice of a real insurer.
Effective January 1, 2026. Last reviewed July 2026.
Information we collect
We collect only what underwriting, claims handling and servicing your policy require, from you, from your agent, and from the sources described below.
Application and underwriting information
Name, address, date of birth, driving history, prior carrier and loss history, vehicle or property details, payroll and class-code information for workers’ compensation, and anything else you or your agent provide to get a quote or bind a policy.
Claims information
Details of a reported loss, medical and treatment records relevant to a bodily-injury or workers’ compensation claim, repair estimates, photographs, witness statements and correspondence with adjusters and counsel.
Credit-based insurance scores
Where permitted by state law, we may order a credit-based insurance score from a consumer reporting agency to help evaluate a personal auto application. This is a scoring model, not your credit score, and you have the right to know if it affected your rate.
Telematics and usage-based data
If you enrol in a usage-based auto programme, we collect driving data — such as speed, braking, mileage and time of day — from a connected device or mobile application you have opted into. Participation is voluntary and you may withdraw at any time.
Third-party reports
We may obtain a motor vehicle report (MVR), a claims history report such as CLUE, prior-carrier loss runs, property inspection reports, and public records, to verify information and evaluate risk.
How we use and share information
How we use it
To quote, underwrite, issue and renew policies; to investigate, adjust and pay claims; to bill and collect premium; to detect and prevent fraud; to comply with legal and regulatory obligations; and to service your account, including responding to your requests.
Who we share it with
We disclose personal information only where necessary to:
- your independent agent, to quote and service your policy;
- reinsurers, who share the risk we underwrite;
- service providers under contract — claims adjusters, appraisers, medical reviewers, printers and IT vendors — bound to use it only to perform that service;
- affiliated companies within the Trident group, for the purposes described in this notice;
- regulators and law enforcement, where required by law, subpoena or court order, or to report suspected fraud; and
- another party with your consent, such as a lender named on your policy.
We do not sell personal information for monetary consideration.
Retention, security and your rights
Retention
We retain policy and claim records for as long as your policy is in force and afterward for the period required by the insurance statute of limitations, regulatory record-keeping rules and our own document retention schedule, whichever is longest.
Security
We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorised access, consistent with the safeguards standard of the Gramm–Leach–Bliley Act (GLBA) and applicable state insurance data security laws.
Your rights
Depending on your state of residence, you may have the right to access, correct or receive a copy of the personal information we hold about you, and to be told the reason for an adverse underwriting decision. Several states also give policyholders specific rights under their own insurance information and privacy protection acts, modelled on the NAIC Insurance Information and Privacy Protection Model Act. To exercise a right described here, use the contact details below.
Cookies, children and how to reach us
Cookies and online tracking
This site uses cookies to remember your preferences, such as the demonstration brand and theme selection, and to measure site performance. It does not use cookies to build an advertising profile. See Your privacy choices for how we honour Global Privacy Control and opt-out requests.
Children’s privacy
Our products and this website are directed at adults capable of entering an insurance contract. We do not knowingly collect personal information from children under 13.
Contact us about privacy
Questions about this notice, or a request to access or correct your information, can be sent to our privacy office at privacy@tridentinsurance.example or by calling 1-800-874-3368, Monday–Friday, 7am–8pm ET. You can also write to Trident Insurance Company, Privacy Office, 1 Harbour Point, Suite 900, Wilmington, NC 28401.